Parcel delivery between European countries has been a problem for a number of years

As is often the case with the creation of a new service, its starting point makes it possible to understand why it may be necessary. Parcel delivery between European countries has been a problem for a number of years. It is on the one hand expensive and on the other hand not transparent. The price individuals pay is exorbitant since it can be four times higher than that of a domestic journey. And the guarantee that everything goes as planned and that the package arrives quickly to its destination is much too low, in the opinion of Benjamin Chartoire, the CEO of PimPamPost. So there is a market for a company that will make this experience fluid and secure. Indeed, the first people that are concerned by this failing service industry are the bosses of SMEs who rely on the export of their products via e-commerce and which, for 80% of them, consider having to lose customers due to delivery problems.

Europe is certainly an open market but too uncertain for a consumer now accustomed to ultra-fast and reliable deliveries within their country.

What does PimPamPost offer to remedy this situation?

Its founder says that they reflected about this project after they received cheese more than three weeks late, sent from Auvergne to Barcelona, in a state requiring the intervention of security teams. This personal anecdote probably echoes with many customers of small players in e-commerce, devoid of their own logistics means. Until now, they relied on the services of pan-European carriers that do not necessarily prioritize a small additional package that could be lost in a load. When we know that more than 4 billion individual parcels cross Europe, there is food for thought to change the rules.

PimPamPost is a service that runs via an app and allows a casual delivery person to transport a package to its destination. The delivery person is directly connected to the customer and paid via the app; in practice, it transforms remuneration into benefits negotiated with the city of destination (for the moment Paris and Barcelona). The originality of the service lies in its unique price for a standardized service: €19.80 for any package of less than 5 kg delivered in less than 3 days. This is simple and effective according to its founder since the delivery person can choose how they go about the delivery freely. This free choice is the guarantee that the driver will control their journey and respect the commitment made. The start-up is financed by charging a commission on each delivery, similar to Uber, for example.

Is a collaborative vision of customer home delivery a way to optimize existing resources as PimPamPost claims? Is this a new “uberisation” of the carrier’s profession or, on the contrary, a complement of the activity that creates value for both sides? It is also perhaps a source of development for some international business.